CONTACT
Real people. Real hours. Real addresses.
Pick the right channel for what you need. For urgent account issues, SMS is usually fastest.
GENERAL SUPPORT
Existing customers, applying, fees
- support@cashlift.com.au
- PHONE
- 1300 000 000
- HOURS
- Mon–Fri · 9:00–17:00 AEST
- SLA
- Email within 1 business day
HARDSHIP ASSISTANCE
If you can't meet a repayment — talk to us early
- hardship@cashlift.com.au
- PHONE
- 1300 000 001
- PORTAL
- Apply via your loan's Hardship page
- SLA
- Response within 21 days (NCCP s72)
COMPLAINTS (IDR)
If we've got something wrong — our internal dispute resolution
- complaints@cashlift.com.au
- PHONE
- 1300 000 002
- SLA
- Resolved within 30 days (ASIC RG 271)
- ESCALATION
- Free referral to AFCA if not resolved
PRIVACY / DATA REQUESTS
Access, correction, deletion of your personal information
- privacy@cashlift.com.au
- SLA
- Response within 30 days
- ESCALATION
- OAIC at oaic.gov.au
POSTAL ADDRESS
Formal correspondence only
- ATTN
- CashLift Pty Ltd
- ADDR
- PO Box 0000
Sydney NSW 2000
Australia - ABN
- 42 000 000 000
SEND A MESSAGE
Prefer to write it out?
Non-urgent messages only — for hardship or complaints, use the dedicated channels above to trigger the right SLA.